Fiona Greenwood is the Operations Director at Rowland Brothers International. A bilingual English/Spanish speaker, she has over 26 years’ operations management experience in the emergency assistance travel and claims industry handling leisure, corporate and expatriate books of business in the UK and the US. This includes 12 years with Rowland Brothers International managing all operational aspects of domestic and global international funeral repatriations.

Industry Voice: When a death occurs away from home

Fiona Greenwood looks at funeral trends and customs as they vary from country to country, and explains how an experienced international funeral operative can help to ease a family’s pain…

Case Study: Where there's a will, there is a way

Fiona Greenwood recounts a recent mission to transfer mortal remains from an island in the Indian Ocean to the US – stopping for an autopsy along the way.