Brad joined TuGo in 2003 as Executive Director, Business Development. In his current position as Chief Customer Officer, Brad is responsible for all customer-facing operations. In addition to overseeing strategic growth and development of the traditional sales segment, Brad oversees the Claims and Cost Containment team as well as manages Customer Service and Customer Operations teams. He is a stalwart supporter of the Travel Health and Insurance Association (THiA), and over the past six years has held various THiA roles – Vice President, President, and Past President – as well as being a member of numerous THiA committees.