Born and raised in Luxembourg, Tom Hienckes was fascinated by aviation since early childhood. After his studies in aviation management, he joined a business jet operator, working in the charter sales and in aircraft management departments in Luxembourg and London. In 10 years, he received a significant knowledge of the commercial and operational aspects in aviation. Fluent in English, French, German and Luxembourgish, he dealt with B2B clients as well as with direct clients. He accepted a new challenge in the air ambulance industry by joining the European Air Ambulance as Business Development Manager in February 2022. Off the job, Tom enjoys cycling, hiking, spending time with family and friends, while keeping his own sheep and chicken.