Head of Customer Success in the UK, Ireland & Nordics regions at Shift Technology – a provider of AI-native decisioning solutions for the global insurance industry. Gareth and his team support Shift’s clients to embed artificial intelligence and advanced data analytics in day-to-day operations – driving improvements in efficiency and customer satisfaction across the policy lifecycle. A prominent figure in the UK insurance market, Gareth contributed to industry-scale projects led by the Insurance Fraud Bureau including cross-sector intelligence sharing initiatives.