Angela has two decades of management and development experience in the insurance sector; leading commercial teams to achieve strategic goals, analysing market trends and identifying new business opportunities to maximise growth. She joined Charles Taylor Assistance in 2017 to focus on the development of versatile digital and operational solutions to ease processes for all those involved in the insurance chain; from insurers themselves, to brokers, intermediaries and consumers.
Customer service is king in travel assistance
Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service