The benefits and challenges of subcontracting travel assistance

Outsourcing to third-party providers can give assistance firms access to localised knowledge and specialised expertise. Lauren Haigh explores the considerations for companies looking to subcontract assistance

Collage of elements about payer best practices in the US

Spotlighting payer best practices in the US

Dr Simon Worrell and Monica Rummelhoff talk to Lauren Haigh how businesses operating in the US can navigate the complexities of the US billing system

Cost containment strategies in air medical transfers

While patient welfare and continuity of care are vital in air medical transfers, cost containment is a key consideration for assistance companies and insurers alike. Experts share insights with Lauren…

The outlook is sunny: the global travel forecast for 2024

As a new year begins, it is a good opportunity to reflect on international travel in 2023 and to also look ahead…

Travel and health insurance underwriting: best practice makes perfect

Contending with the challenges created by the Covid-19 pandemic, in tandem with ever-changing consumer needs, travel and health insurance underwriters must draw on all their skills to maintain profitability while…

Collage of young travellers and technology

Welcome to the new and dynamic era of travel insurance

Innovative travel insurance offerings are keeping pace with the evolving demands of a new generation of travellers. These digitally savvy consumers prioritise convenience, flexibility and control. Insurtechs know that there…

Homing in on healthcare and health insurance in Spain

Lauren Haigh hears from Spanish health insurers and hospital leaders about where their country’s healthcare provision excels, and where there are areas for improvement

Assistance on the Antarctic ice

Antarctica’s hostile environment makes medical assistance extremely challenging. Preparation and training are key, discovers Lauren Haigh