Brandon Kay, Vice President, Travel Insurance Operations at Generali Global Assistance, spoke to Michelle Royle about changes in the industry, claims management, and the importance of partnerships
Mandy Langfield looks at the sometimes rocky relationship between the insurance industry and its customers, and asks what can be done to improve things.
It’s one of the world’s most popular holiday destinations, but regular reports of violence paint a concerning picture of Mexico. Cathy Hudson looks at how real the risks are