Brandon Kay, Vice President, Travel Insurance Operations at Generali Global Assistance, spoke to Michelle Royle about changes in the industry, claims management, and the importance of partnerships
Mandy Langfield and Ariel Kasanitz of PassportCard discussed meeting customer demands, overseeing multiple distribution channels, and managing the employee relocation process successfully
The rise of social media means that more travellers are being reported missing to a wider audience in a more timely fashion. But how many of these cases are genuineā¦