Mandy Langfield looks at the sometimes rocky relationship between the insurance industry and its customers, and asks what can be done to improve things.
Risk is subjective, and for insurers seeking to educate their customers while analysing the reality of what could happen, it’s a balancing act that needs careful consideration
Paired with the full-scale media storm over shocking images of queues leading to its summit, the 11 deaths atop Mt Everest this climbing season have raised questions about the ethics…