Mandy Langfield looks at the sometimes rocky relationship between the insurance industry and its customers, and asks what can be done to improve things.
Risk is subjective, and for insurers seeking to educate their customers while analysing the reality of what could happen, it’s a balancing act that needs careful consideration
Hostage taking and kidnapping are on the decline in parts of the world where they once were rampant, so why are more travel insurers offering kidnap and ransom cover, not…