Brandon Kay, Vice President, Travel Insurance Operations at Generali Global Assistance, spoke to Michelle Royle about changes in the industry, claims management, and the importance of partnerships
Mandy Langfield and Ariel Kasanitz of PassportCard discussed meeting customer demands, overseeing multiple distribution channels, and managing the employee relocation process successfully
Wei Ke, Nick Frank and David Shleifer from Simon Kucher and Partners share the results of a survey that has led the company to predict an explosion in demand for…
The rise of social media means that more travellers are being reported missing to a wider audience in a more timely fashion. But how many of these cases are genuine…
Pandemic-induced lockdowns may have brought a halt to travel, but they’ve been no barrier to fraud. Sarah Watson investigates the effect of Covid-19 on travel insurance fraud trends