ITIJ's new issue contains a varied mix of news analysis, articles on travel risk management, insurtech, and legal wranglings in light of Covid cancellation claims and Brexit.
ITIJ is going to be more focused on analysis and reaching out to our readers to ensure we are filling our pages with the content you need to know and can’t find anywhere else. While we are still going to keep you up to date with the industry’s top news, we know you can find this online and at itij.com all day every day. So our monthly magazine is going to be bringing you our own unique content and analyses of industry events, with interviews, opinion pieces and thought leadership from travel and health insurance experts.
With this in mind, we are including a plethora of articles and interviews in this August 2021 edition of ITIJ. First up, your new editor has written an analysis about the reaction in the UK marketplace to some findings by a consumer organisation about disparities in cover for Covid cancellation. The fact that not every policy offers the same benefits shouldn’t be a shock to anyone, and from my research, it seems like insurers are being very upfront about the cover they are offering, and what is excluded is put front and centre in policy documents. Bravo to the providers who are doing their best to offer those travellers intrepid enough to go on holiday this year something that protects their investment!
Meanwhile, interviews with executives from Zurich and Aon Affinity touch on topics that are close to all our hearts – insurance customer satisfaction, technology, business travel and confidence returning in the travel sector in general.
Our expert contributions this month come from all over the spectrum of travel and health insurance services. Bronwen Courtney-Stamp from Trowers & Hamlins discusses the legal challenges facing UK-based travel insurers right now; US-based ETS Risk Management ask whether or not an overreliance on technology could be more dangerous for business travellers; Andrew Jernigan from Insured Nomads discusses how insurtech is changing what the industry can do to engage with customers effectively, and Capgemini gives us the lowdown on insurance distribution channels in its latest report.
Longer features this month look at insurance and assistance provisions for disabled travellers, and the stark realities of customer perception of, and satisfaction with, the travel insurance sector in different parts of the world.
In this month's issue of International Hospitals & Healthcare Review, you'll find a focus on Australian healthcare and assistance provision, as well as a detailed look at the rollout of digital health platforms for international patients. Arjan Toor, CEO of Cigna, shares his opinions on industry issues, and we also speak to Dr Charlie Easmon of Your Excellent Health Service, about his experience in the international healthcare sector.
Plenty to absorb this month, so settle down and enjoy this new approach from ITIJ!