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The return of international air travel, face your fears...

Travel Trends
8 Jun 2020 | Ian Cameron
Featured in Issue 233 | June 2020
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Editorial Rant - May 2020

In his June editor's rant, editor-in-chief Ian Cameron shares his fears for the future of air travel

So, as we go to press, the green shoots of recovery towards normality (or whatever constitutes normality in a post-Covid world) are starting to show (see our cover story on page 1 of the June issue of ITIJ).

Shops, bars and restaurants are starting to reopen around the world, and international and domestic flights are starting to be rescheduled. Which is what’s worrying me (the flights). I mean, I know lots of people have some fears about boarding a sealed container (sorry, aircraft) with wings with a whole load of strangers. You don’t know where they’ve been and what they might have, and indeed what they might give you (why do I hear my Mum’s words echoing in my ears like I’m six years old again?).

But no, no worries there. No, what worries me most is the cabin crew.

With a lifelong dread of all things scary (horror movies, the dark, Halloween, talking rag dolls on children’s TV, etc.), the appearance of the crew on my first international flight is going to scare the crap out of me.

Being greeted by a (male) steward with a face mask, rubber gloves and a home haircut (skinhead) that makes them look either like a serial killer escapee from a lunatic asylum, or the longer, uncut version, which is reminiscent of Freddie Kruger, is not my idea of fun.

And if the Captain looks anything like the steward, it’s the escape hatch and the thousands of dollars fine for me.

Hey, we all have our little foibles, right?

ITIJ 233 Cover

June 2020
 Issue

In this issue of ITIJ, we focus on the effects of Covid-19 on the global assistance industry, looking at how assistance providers have adapted to lockdown restrictions and how they are navigating these challenging times. We also take an in-depth look at how the travel insurance industry in Canada has been impacted by the coronavirus and where it sees the seeds of recovery lying. Plus, we talk to Verisk about bridging the customer experience gap, we round-up the latest news around the easing of travel restrictions, and we look at how the pandemic has fundamentally changed consumers’ view of insurance.

Read full issue
Travel Trends
8 Jun 2020
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Ian Cameron

Ian is ITIJ's editor-in-chief and has been a vocal part of the international travel and health insurance industry for over 30 years. Ian oversees the editorial department's content and works closely with the sales and marketing teams to ensure the magazine reaches its intended audience.

Also in the June 2020 issue

Customer experience

Tackling the key pain points for customers during the claims process

With policyholder expectations rising and insurers keen to ensure a positive customer experience (CX), Gina Millard, Senior Business Development Manager at Verisk looks at the key pain points during the...
8 Jun 2020
|
Gina Millard
Assistance 1

The global assistance industry's response to Covid-19

The very nature of assistance companies is to solve crisis situations and be prepared for emergencies. But how does that look during a global pandemic? Clara Bullock talked to some...
8 Jun 2020
|
Clara Bullock
Canada 1

Covid-19 and Canadian travel insurance

Milan Korcok takes a look at how the Covid-19 pandemic has affected Canadians’ travel insurance sentiment, and considers whether recent developments are likely to alter the travel habits of so-called ‘snowbirds’
8 Jun 2020
|
Milan Korcok

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