In ITIJ's June 2020 issue...
An inside view on the effect of Covid-19 on the Canadian travel insurance industry, a look at how the global assistance industry has adapted to life in lockdown, and bridging the customer experience gap
In ITIJ’s June issue, the focus of our feature articles remains firmly on Covid-19, with reports on how travel insurers in Canada plan to rebuild and regain customer confidence in light of the pandemic and how the global assistance industry has adapted its operations to ensure ongoing services to those in need.
We also hear from Verisk on how the greater integration of technology is enabling ‘right touch’ claims handling, which is, in turn, allowing insurers to close the customer experience gap. With rising consumer expectations, eliminating key pain points in the claims process is more important than ever.
This issue also brings details of the 2020 ITIJ Awards launch, news of changing consumer behaviours in light of the coronavirus, and the latest global initiatives to make travel safe and appealing once more.
To read ITIJ’s June issue, click here.
June 2020
Issue
In this issue of ITIJ, we focus on the effects of Covid-19 on the global assistance industry, looking at how assistance providers have adapted to lockdown restrictions and how they are navigating these challenging times. We also take an in-depth look at how the travel insurance industry in Canada has been impacted by the coronavirus and where it sees the seeds of recovery lying. Plus, we talk to Verisk about bridging the customer experience gap, we round-up the latest news around the easing of travel restrictions, and we look at how the pandemic has fundamentally changed consumers’ view of insurance.
Editorial Team
The Editorial Team updates the ITIJ website daily, and works on features for the print edition. With expert industry knowledge and years of experience in writing about complex travel insurance issues, the Editorial Team is ready to investigate and report on the topics that matter most to ITIJ's readers.