In ITIJ's June 2020 issue...
An inside view on the effect of Covid-19 on the Canadian travel insurance industry, a look at how the global assistance industry has adapted to life in lockdown, and bridging the customer experience gap
In ITIJ’s June issue, the focus of our feature articles remains firmly on Covid-19, with reports on how travel insurers in Canada plan to rebuild and regain customer confidence in light of the pandemic and how the global assistance industry has adapted its operations to ensure ongoing services to those in need.
We also hear from Verisk on how the greater integration of technology is enabling ‘right touch’ claims handling, which is, in turn, allowing insurers to close the customer experience gap. With rising consumer expectations, eliminating key pain points in the claims process is more important than ever.
This issue also brings details of the 2020 ITIJ Awards launch, news of changing consumer behaviours in light of the coronavirus, and the latest global initiatives to make travel safe and appealing once more.
To read ITIJ’s June issue, click here.