lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations
Sparking change: the Roaring Twenties revolution of the 21st century
Just as the Roaring Twenties of the last century forever changed the US, the mid- to late-2020s are set to give rise to the transformation of global society and business, says Randy…
This year was supposed to be the mother of all holiday seasons for people around the world, many of whom are tired and distressed and are in search of a relaxing…
Leveraging thought leadership to optimise business growth
Lorien Cross, Founder & Strategist of Chimera Content Marketing, shared her expertise with ITIJ about how executives can use their experience to showcase innovation and boost their reach
Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service