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Displaying 289 - 294 of 371

Charles Taylor

Navigating undeclared pre-existing conditions

Dr Lynn Gordon, Chief Medical Officer at Charles Taylor Assistance, shares what happens for the assistance company when undeclared pre-existing conditions get in the way of travel insurance coverage

Arjan Toor

Protecting employees’ mental health during Covid-19 – no matter where they are in the world

Amid the growing mental health pandemic, Arjan Toor, CEO of Cigna Europe, takes us through some of the latest Cigna survey results to identify what it is that travelling employees...

Customer experience

Tackling the key pain points for customers during the claims process

With policyholder expectations rising and insurers keen to ensure a positive customer experience (CX), Gina Millard, Senior Business Development Manager at Verisk looks at the key pain points during the...

Patient onboard flight

Case study: Commercial transfer of a TBI patient

Nitin Yende of HI Flying discusses a case that centres on the transportation of a ventilated patient on a commercial flight

A TAA plane

Case study: Two air ambulance flights for one family

Dr Eva Wurz of Tyrol Air Ambulance reports on what initially seemed to be a normal inquiry for an air ambulance mission, but turned out to be a complex case...

Fig 1

Case Study: Quick Air and Malteser's sub-zero temperature repatriation

Malteser and Quick Air repatriated two Germans from a winter sports holiday in Irkutsk, Russia, where a car accident had resulted in polytraumatic injuries. The team was faced with some...

Philipp Schneider & Charlotte Stehn