The price of fraudulent Covid insurance claims

Global health insurance provider William Russell has uncovered over US$100,000 of fraudulent claims that occured as a direct result of the coronavirus pandemic. International Claims Manager Qian Huang and Head...

Retaining customers through transparency and realistic commitments

Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments

New TRM standard offers a structured approach

Lloyd Figgins shares his insights into what the new standard from ISO could mean for companies operating in the travel risk management sphere of operations

Parametric insurance: just the ticket for a struggling travel insurance sector

Carl Carter, UK Country CEO of CPP Group, discusses the growing popularity of parametric insurance solutions, how they help customers, and why they could prove instrumental for travel insurance companies...

Medical repatriation statistics from Generali Global Assistance

James Sion, Chief Operating Officer of Generali Global Assistance, shares some proprietary data from 2020, which shows that emergency medical transports did not significantly decline during the pandemic