Brandon Kay, Vice President, Travel Insurance Operations at Generali Global Assistance, spoke to Michelle Royle about changes in the industry, claims management, and the importance of partnerships
Industry Voice: The role of brokers in the Canadian marketplace
Michael Camacho, President of the Travel Health Insurance Association of Canada (THIA), speaks about the need to understand the customer, and the importance of insurance brokers
Dr Lee Collier, Medical Director for Lia’s Wings and Neonatal Clinical Lead for Capital Air Ambulance, talks to us about medical care for preterm babies and pregnant women when travelling
Industry Voice: When a death occurs away from home
Fiona Greenwood looks at funeral trends and customs as they vary from country to country, and explains how an experienced international funeral operative can help to ease a family’s pain…
Interview: Brett M Estep, President and Chief Operating Officer at Insured Nomads
Enhancing the customer journey: Brett M Estep talks to ITIJ about the recent surge in travel, new partnerships, and the future of the insurance industry
Interview: Todd Lazar, President, Aetna International
Todd Lazar of Aetna International shares how closer integration with CVS Health and Aetna is bringing what matters most to globally mobile members and multinational organisations