Brandon Kay, Vice President, Travel Insurance Operations at Generali Global Assistance, spoke to Michelle Royle about changes in the industry, claims management, and the importance of partnerships
Interview: Brett M Estep, President and Chief Operating Officer at Insured Nomads
Enhancing the customer journey: Brett M Estep talks to ITIJ about the recent surge in travel, new partnerships, and the future of the insurance industry
Interview: Todd Lazar, President, Aetna International
Todd Lazar of Aetna International shares how closer integration with CVS Health and Aetna is bringing what matters most to globally mobile members and multinational organisations
Interview: Andreas Friedrich, Chief Operating Officer of AXA Partners Spain
Customer centricity and embracing AI: ITIJ speaks with Andreas Friedrich about artificial intelligence, teleworking, and the importance of mental health provisions
Interview: Alain Durand, President Director, Global Assistance & Healthcare
Alain Durand, President Director of Global Assistance & Healthcare (part of Fullerton Health group of companies), talks to ITIJ about business expansion and plans for the future