Anna Angell shared her insights into what customers want, and asked what our industry can learn about customer behaviour in other sectors that can be applied to insurance purchases
Michelle Royle talks to Bilge Bora about her company's work conducting medical evacuations in war zones, and the importance of a good customer experience
ITIJ interviews Tom Hienckes, Business Development Manager, European Air Ambulance
Michelle Royle interviews Tom Hienckes about the importance of the Middle East and Africa to European Air Ambulance, and their recent recovery from a fire