ITIC UK 2024 | Identifying and meeting customer expectations
Mandy Langfield, Director of Publishing at Voyageur, presented ITIJ and Consumer Intelligence’s research into what customers value most in travel insurance policies. Dan Flooks, Direct Line Group, and Tim Riley…
Anna Angell shared her insights into what customers want, and asked what our industry can learn about customer behaviour in other sectors that can be applied to insurance purchases
Insurer Cigna Healthcare has presented new research which finds that the globally mobile generally display high levels of satisfaction with their relocation