Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services
As CEO of Cigna Europe, Arjan Toor is well aware of his responsibilities to staff – and the importance of providing the best possible workplace environment
Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always…