ITIC UK 2024 | UK travel insurance product differentiation
Mark Allsopp, Anna Sant and Andrew Tolman discussed current market stagnation in terms of travel insurance product development and how policies need to be updated
ITIC UK 2024 | Identifying and meeting customer expectations
Mandy Langfield, Director of Publishing at Voyageur, presented ITIJ and Consumer Intelligence’s research into what customers value most in travel insurance policies. Dan Flooks, Direct Line Group, and Tim Riley…
Anna Angell shared her insights into what customers want, and asked what our industry can learn about customer behaviour in other sectors that can be applied to insurance purchases
Dr Adrian Hyzler, Chief Medical Officer for Crisis24, discusses how medical assistance companies can approach the repatriation of people with neurological differences to ensure as safe and comfortable a journey…
Michelle Royle talks to Bilge Bora about her company's work conducting medical evacuations in war zones, and the importance of a good customer experience