The facility has teamed up with web-based platform Visionable to deliver face-to-face consultations between doctors/physicians/consultations and their patients via a smartphone, tablet or computer.

The platform was originally introduced as a solution that enabled doctors to connect and continue treating their patients during Covid-19 lockdown restrictions, as explained by Philip Luce, Director of Bupa Cromwell Hospital: “We introduced Visionable for virtual patient appointments at the very beginning of the Covid-19 pandemic so they could continue with their consultant appointments and adhere to social distancing and travel guidelines. Many of our consultants are now using the platform, with more seeing the benefits and joining each day.”

Bupa Cromwell Hospital’s new video consultation platform also enables doctors to connect remotely to share best practices for patients, another important activity that has been made difficult by the lockdown. Clinical teams will also be able to use Visionable to deliver post-surgical care to patients when they return back to their home countries, without them needing to attend the hospital.

“Although lockdown measures are beginning to ease, we know that a service like this is still going to be incredibly important for patients to access healthcare professionals safely and securely from their homes. The service is of particular benefit to our numerous international patients, enabling them to access London-based clinicians,” Luce said.

More and more frequently, we are reporting on healthcare facilities and medical providers that are incorporating digital innovations into their service offerings – many as a result of Covid-19, but with plans to maintain the change long-term due to an improvement in healthcare outcomes. We are glad to see Bupa Cromwell Hospital embracing a solution that leverages improved access to achieve enhanced patient engagement.