Joined by a wealth of industry experts, Laura Hilton, Co-Founder of Fairmount International, hosted the International Provider Network Forum this year at ITIC Connected. Kicking off on Wednesday 4 November, the forum delved right into the most pressing matter of the year: how the industry had adapted to the challenges presented by the global pandemic.
As panelists astutely noted, since the advent of the global pandemic, there has been a ‘quantum shift’ in customers’ attitudes towards health and healthcare planning, which has paved the way for the uptake of telemedicine and other technology within the healthcare space.
The gathered industry peers – who included international provider network managers, medical directors, assistance professionals and payers – discussed the challenges and opportunities presented by telemedicine, as well as addressing the issues associated with providing prescription medications in different international destinations.
The topic of data security within digital healthcare solutions was also broached, as was the move to remote working and the benefits that this could bring to people’s work-life balance.
“This year has shown the resilience of the industry,” concluded Jane Hegeler, Business Development Director at Charles Taylor. “Let’s hang in there and hope for the best.”
Our full review of the International Provider Networks Forum and all the other sessions on the ITIC Connected agenda will be published in the December issue of ITIJ.