The global healthcare risk management solutions provider, which has offices in Canada, the US and Mexico, said the platform is intended to alleviate overburdened healthcare systems and assistance centres across the globe.
The new StandbyMD Covid-19 triage tool is designed to help individuals in assessing their current condition and then provide a recommended course of action
StandbyMD is a directional care tool used by health insurance and assistance organisations around the world to ensure patients receive the right care. It does this by analysing patients’ demographics, symptoms and location and using AI to match them with an appropriate real-time service, be it telemedicine, visiting physicians, direction to urgent care or outpatient clinics, or immediate direction to the nearest emergency room.
Similarly, the new StandbyMD Covid-19 triage tool is designed to help individuals in assessing their current condition and then provide a recommended course of action. Outcomes are based on the particular patient's age, possible Covid-19 symptoms and location and the user is instantly presented with a recommended course of action, including links to telemedicine consultations.
Steve McClung, Senior Vice-President, Innovation and Technology at Global Excel, commented on the tool: “With clients located around the world, our system is designed to be adaptable to different governmental healthcare systems, regional healthcare infrastructures, languages and service delivery platforms.
“Many of our clients ask us to provide the full solution set – the APIs necessary to enhance an existing assistance app, a desktop version which can be used by a call centre, and of course the ability to actually take the assistance calls through our four fully-integrated call centers in North America.”
McClung added that Global Excel would be happy to facilitate access to its telemedicine platform for any doctors interested in participating in the program.