Monitoring the travel industry’s vital signs
Qualtrics, which assists businesses with monitoring and improving their ‘vital signs’, has announced the launch of its first Qualtrics Pulse survey, which looks into employee satisfaction rates in the UK, including those employed in the travel industry.
According to the survey results, 73 per cent of those working in the travel and leisure industry are satisfied with their jobs and 66 per cent of those working in the travel industry are happy with their commutes.
When it comes to career development prospects, 58 per cent are happy, while 62 per cent are satisfied with their work-life balance. However, in regards to pay, only 52 per cent of travel employees are satisfied with their pay. Sixty per cent said they are satisfied with the level of recognition they receive.
“In recent years, we’ve seen organisations place more emphasis on their employee experience as a critical lever to help shape their customer, brand and product experiences,” commented employee experience specialist Sarah Marrs. “We’ve also seen the techniques available to measure the employee experience evolve. Our Qualtrics Pulse provides a layer of data that many companies simply don’t have access to – uncovering the real-life factors that really influence the behaviour, loyalty and performance of an employee.”