Generali Hong Kong partners with CoverGo to automate processes
The insurer has implemented CoverGo’s artificial intelligence (AI)-powered solution to automate the processing of documents for health insurance claims
Generali Hong Kong has employed CoverGo’s Intelligent Document Processing (IDP) AI Agent to support the automation of its health insurance claims processes.
The IDP AI agent will be used to automate the processing of unstructured documents, such as claims forms, medical reports, invoices, and receipts.
The aim of the upgrade is to reduce the level of manual data entry, minimise delays, and improve the overall customer experience.
“At Generali Hong Kong, we continuously explore technology that can help us improve the overall claims experience for our customers and enhance operational efficiency,” said Cecilia Chang, CEO of Generali Hong Kong. “The deployment of this solution supports our ongoing efforts to streamline claims handling through AI-enabled capabilities, reflecting our focus on driving operational excellence.”
AXA recently renewed its collaboration with AI insurtech specialist Shift Technology for a further five years.
Oliver Cuenca
Oliver Cuenca is a Junior Editor for Voyageur Group, joining in 2021. He writes for both ITIJ and AirMed&Rescue, covering a range of topics including international travel and health insurance, medical assistance provision and air medical transportation. He also serves as Title Editor of the Assistance & Repatriation Reviews. Oliver holds an MA in Magazine Journalism from Cardiff University, as well as a BA in English with Creative Writing from Falmouth University.