Generali Hong Kong partners with CoverGo to automate processes
The insurer has implemented CoverGo’s artificial intelligence (AI)-powered solution to automate the processing of documents for health insurance claims
Generali Hong Kong has employed CoverGo’s Intelligent Document Processing (IDP) AI Agent to support the automation of its health insurance claims processes.
The IDP AI agent will be used to automate the processing of unstructured documents, such as claims forms, medical reports, invoices, and receipts.
The aim of the upgrade is to reduce the level of manual data entry, minimise delays, and improve the overall customer experience.
“At Generali Hong Kong, we continuously explore technology that can help us improve the overall claims experience for our customers and enhance operational efficiency,” said Cecilia Chang, CEO of Generali Hong Kong. “The deployment of this solution supports our ongoing efforts to streamline claims handling through AI-enabled capabilities, reflecting our focus on driving operational excellence.”
AXA recently renewed its collaboration with AI insurtech specialist Shift Technology for a further five years.