Industry Voice: Know your client – live the experience

True Traveller’s General Manager, Stefan Baker, on how travel experience is vital to working in the travel insurance industry

Industry Voice: Navigating the evolution of travel insurance with data

Mark Carney, President and CEO of WorldTrips, shares his insights on how the US travel insurance company is utilising data to make informed decisions about products

Industry Voice: Powering customer centricity through data analytics

Jason Keck, Co-Founder and CEO of Broker Buddha, on leveraging customer databases, artificial intelligence algorithms, and driving customer satisfaction

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Travel risk: perception versus reality

Lloyd Figgins, CEO of the Travel Risk & Incident Prevention (TRIP) Group, talks to ITIJ about spurious media reporting, government responsibilities, and traveller awareness

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Industry voice: The ever-evolving role of brokers in IPMI

William Cooper, Marketing Director for William Russell, talks to ITIJ about how the role of brokers has changed, and how relationships with clients are paramount

Industry Voice: How AI and data sharing can enhance the customer experience

Tomasz Pawliszyn, CEO of AirHelp, talks to ITIJ about new technology and helping customer claims