Industry voice: Customer connections

Michelle Royle spoke to Michel Etienne, CTO at Foyer Global Health, about the use of technology to serve IPMI customers effectively in all matters – from policy purchase to claims…

Industry voice: Proactive protection

Alex Laidlaw, Technical Product Director of World Travel Protection, talks to Michelle Royle about the use of technology in the delivery of travel medical assistance services

Establishing a provider network to support assistance services in a new region

Natalya Butakova, CEO at AP Companies, on what it takes to establish a new provider network in an unfamiliar country

Building a business in the West Balkans

Dr Ervin Kostakis, Chief Medical Officer for Albanian Intercare Services Group (Albintercare), explains how his firm provides assistance in the West Balkans

A question of standards

New helicopter emergency guidelines have provoked a great deal of discussion. Here are the views of the European HEMS and Air Ambulance Committee (EHAC)

Medical Director's Position Paper: Repatriating Psychiatric Patients

Following on from the Medical Directors’ Forum at ITIC Global in Athens in October 2022, a Position Paper has been published on the international aeromedical transport of patients with psychiatric…