This year was supposed to be the mother of all holiday seasons for people around the world, many of whom are tired and distressed and are in search of a relaxing…
Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Dr Salvador Belilty Haro, CEO of Logimedex, discusses the problematic issue of third-party billing agencies working on behalf of hospitals serving international patients