Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

marm assistance detail how they prepare for the summer travel season to Turkey

Dr Umit Sal, Manager of marm assistance’s medical department, shared details about how the company is preparing for a busy summer season

Customer service is king in travel assistance

Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service

Building remote medical networks successfully

Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions

Recoveries and recompense for travel insurance providers

Daniel Scognamiglio, Partner at law firm Blake Morgan, shares how insurers can recover outlay using rights enshrined in law

Sanctions and their effect on international payments for insurers

Western Union Business Solutions shares their insights on how travel and health insurers are managing payments in light of the sanction imposed on Russia since its invasion of Ukraine in…