Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Interview: Michael Grossman, Director, STARR Insurance Companies
ITIJ spoke to Michael Grossman, Director of STARR Insurance Companies, about changes the travel insurance sector has seen since the pandemic, and the long history of the company
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Interview: Michael Chan, Operations and Network Manager, Collinson
Mandy Langfield spoke to Michael Chan, Operations and Network Manager, Collinson, about building a global network of partnerships that enable strong customer support around the world
