Compliance and privacy across borders collage

Complying with multiple patient privacy laws

Assistance and aeromedical providers must comply with strict data privacy laws when transferring patients across borders. Cathy Hudson investigates

Cruising to success

Alex Wright examines the current assistance provision for cruise passengers and speaks to experts about pricing, medical provisions and the surge in bookings as the industry recovers from the pandemic

Industry Voice: School of ROCK

Product pricing must be fair throughout the design process, Antony Martin, Managing Director of ROCK Insurance Group, tells Michelle Royle

From holidaymaker to hospital patient

As the Caribbean's tourism sector continues to expand post-pandemic, is medical assistance provision keeping up? Megan Gaen investigates

Investigating accreditation considerations

International hospital accreditation programmes represent a reputable tool to evaluate and enhance healthcare quality. But what of national accreditation? Experts share with Lauren Haigh their thoughts on the development of…

Interview: Tomomi Takahata Steincamp – Knowing the customer

Emergency Assistance Japan speaks with ITIJ about why twenty years of travel assistance knowledge is so important to the success of the business