Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Dr Salvador Belilty Haro, CEO of Logimedex, discusses the problematic issue of third-party billing agencies working on behalf of hospitals serving international patients
AMREF: Experiencing health and business risks during the pandemic
The Covid-19 pandemic has had a highly heterogeneous impact. AMREF Flying Doctors share the significant domestic and international challenges in operations and business activities during the first worldwide lockdown
Medical repatriation statistics from Generali Global Assistance
James Sion, Chief Operating Officer of Generali Global Assistance, shares some proprietary data from 2020, which shows that emergency medical transports did not significantly decline during the pandemic