Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Occupational travel health and the business traveller
Dr Juliane Kause, Chief Medical Officer and Medical Direcor at Anvil Group, argues that pre-trip risk assessments and professional travel health advice for business travellers would help greatly in mitigating…
Dr Salvador Belilty Haro, CEO of Logimedex, discusses the problematic issue of third-party billing agencies working on behalf of hospitals serving international patients