Assistance & Repatriation Review | April 2025

A&R April 2025

In this issue we focus on how AI is transforming claims management; how assistance firms navigate the unique challenges of working in Africa; and what the potential legal risks are when conducting a medical transfer.

Read digital issue

In this issue

Iris Global

A paragliding trip gone wrong

Iris Global explains how it assisted the transportation of a patient with severe head and lung injuries home to Spain from Chile after a disastrous fall while paragliding

Sponsored by IRIS Global

April

Swift action in paradise: a medical evacuation from a Thai island

APRIL International explains how it came to the rescue of an elderly male patient experiencing severe vascular issues while in Thailand

Sponsored by APRIL International

Logimedex

Leveraging the effective use of local resources ensures optimal outcome

Dr Griselda Werner, Chief Operations Manager at Logimedex, explains how her company provided support to a French patient who suffered a severe head injury while in Belize

Sponsored by Logimedex

Mayday Group

Providing medical assistance for a cardiac patient in Thailand

When a 72-year-old male visiting Thailand sought medical help for persistent fatigue and was later found to have lower than normal heart function, Mayday’s expert team was called to review...

Sponsored by Mayday Group

Egypt Assistance

Successful emergency response following bus accident

The swift and coordinated response of the Egypt Assistance team ensured that all passengers involved in the bus accident received timely and appropriate care, highlighting the importance of efficient emergency...

Sponsored by Egypt Assistance

TBS Team 24

A challenging repatriation of an elderly patient from Egypt to Slovenia

TBS Team 24 explains how it overcame challenging hurdles in an effort to take an 87-yearold patient home to Slovenia following a hip injury

Sponsored by TBS Team 24

Funeral Support Services Co. Ltd

A repatriation from Japan to Indonesia

Funeral Support Services Co. Ltd. specialises in repatriations in and out of Japan. This time the company were called on to provide specialist services

Sponsored by Japanese Funeral Support

Marm Assistance

A cardiac patient’s journey across borders

Marm Assistance’s complex transfer of a male patient from Istanbul to Ashgabat, Turkmenistan

Sponsored by marm assistance