Transporting the dead

Repatriating mortal remains in times of pandemic and war is difficult. Alysia Cameron-Davies investigates

Rebuilding networks after a crisis

Crises can disrupt provider networks, necessitating reconstruction. Lauren Haigh gains insights into the rebuilding process

Best practice makes perfect: Smooth communication with the Financial Ombudsman Service for UK insurers

When insurers are unable to solve a dispute, the UK Financial Ombudsman Service (FOS) is there to mediate. How can insurers ensure a smooth working relationship with this key body?

Concierge services for travel and medical assistance: the VIP experience

Concierge services are becoming popular with consumers. Lauren Haigh explores this trend

Accessing medical treatment in the UK

What help can assistance companies provide to travellers to the UK? And what are the solutions for repatriated clients returning to the UK after becoming unwell overseas, asks Jane Collingwood

CASE STUDY: Providing medical support on the high seas

New Frontier Group describes how they provided medical assistance to a 45-year-old sea captain as he sailed home to the Netherlands with his ship.