Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from...

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find...

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with...

The rise in long-range ground repatriations

Whether by ambulance aircraft or ground ambulance, repatriations prioritise patient safety and wellbeing. Typically, long-distance repatriations are performed via air ambulance, but the pandemic meant that, instead, ground ambulances were...

The effect of Covid on pricing of European air ambulance missions

Dr. Peter Turi of TrustAir Aviation looks at the very special role the European air ambulance market has within the worldwide repatriation industry

The problems with third-party billing agencies

Dr Salvador Belilty Haro, CEO of Logimedex, discusses the problematic issue of third-party billing agencies working on behalf of hospitals serving international patients