The benefits and challenges of subcontracting travel assistance

Outsourcing to third-party providers can give assistance firms access to localised knowledge and specialised expertise. Lauren Haigh explores the considerations for companies looking to subcontract assistance

Working effectively with local physicians and treating hospitals

Jane Collingwood explores how medical assistance firms collaborate with healthcare providers to ensure the best possible experience for the patient

Helping hands when customers need it most

Operations Director Fiona Greenwood shares how Rowland Brothers International offers compassion, support and guidance to customers and staff when dealing with the loss of a loved one

Expecting the unexpected: managing travel risks in 2024

Louise Heywood, General Manager at the International Assistance Group (IAG), considers how to tackle the biggest risks to travellers this year

Interview: Mohamed Essam, Egypt Assistance

Oliver Cuenca talks with Mohamed Essam, Managing Director of Egypt Assistance, about his work and how his company has evolved

Interview: Sasha Gainullin, Robin Assist

Oliver Cuenca interviewed Sasha Gainullin, CEO of battleface’s claims handling and assistance subsidiary Robin Assist, about his company’s first year and its future plans