Putting the ‘person’ in hyper-personalisation

Hyper-personalisation has become a key strategy for IPMI providers to increase customer satisfaction, but how can they achieve the right balance between automation and human interaction? Lauren Haigh investigates

Attracting and retaining skilled healthcare staff

Chloe Fox speaks to global healthcare leaders about how they’re redefining staff retention through purpose-driven culture, wellbeing initiatives, and meaningful career development

Developing a desirable medical tourism destination

With facilities and countries competing for a share in the lucrative medical tourism market, what can they do to stand out? Experts share with Lauren Haigh their strategies for success

Paving the way: Saudi Arabia’s Health Sector Transformation Program

As part of Saudi Vision 2030, the Program aims to transform healthcare with a more efficient, comprehensive, and global approach. But how much progress has been made – and is...

Creative conflict or dynamic disruption?

Irving Stackpole explores technology, ethics and equity in the travel insurance market

Interview: Xavier Lestrade, CEO of AXA – Global Healthcare

Chloe Fox speaks to Xavier Lestrade of AXA – Global Healthcare about how AXA is engaging with technology to help improve the wellbeing of expat employees