Industry Voice: Taking off in a new direction

Adapting international healthcare benefits for a remote workforce is a key talking point, says Lynn Pina, Chief Marketing Officer, GeoBlue

Work is where the heart is

As CEO of Cigna Europe, Arjan Toor is well aware of his responsibilities to staff – and the importance of providing the best possible workplace environment

Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always...

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

Data analytics and healthcare cost management: a match made in heaven

ITIJ sat down with Global Excel to learn how their Operations Team and Complex Claims Unit use Data Analytics to improve the customer experience, control costs and forecast for better...