Connecting with members through wearable health technology

Nick Read, Director of the Vitality Programme at VitalityHealth, shares the results of the company’s efforts to interact with its members via wearable health technology

Now's the time for the insurance industry to move away from legacy platforms

As insurance technology continues to advance, there has never been a better time for insurers to upgrade away from their legacy platforms, says Elliott Draga of Nordic Insurance Software

How to optimise the insurance claims process

Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey

The price of fraudulent Covid insurance claims

Global health insurance provider William Russell has uncovered over US$100,000 of fraudulent claims that occured as a direct result of the coronavirus pandemic. International Claims Manager Qian Huang and Head...

Retaining customers through transparency and realistic commitments

Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments

New TRM standard offers a structured approach

Lloyd Figgins shares his insights into what the new standard from ISO could mean for companies operating in the travel risk management sphere of operations