Case Study: European Air Ambulance sets a course for the future

Luxembourg-based European Air Ambulance (EAA), one of the largest specialised providers of air ambulance services in Europe, is setting the course for a successful future by pursuing a customercentric strategy and a clear roadmap for the coming years.

Case Study: AMREF Flying Doctors | A dedicated humanitarian charity out to save lives

AMREF Flying Doctors’ detail an urgent emergency aeromedical evacuation of two patients suffering from gunshot wounds following an attack in a sparsely populated area

Case Study: AirCare1 on the intricacies of transporting a complex paediatric patient

Since the advent of the air ambulance and its eventual evolution into long-range, intensive care units in the sky, its highly trained flight teams are responding to young patients that are...

Case Study: Airlec Air Ambulance step up to help save a patient's life under tragic circumstances

Like many other couples, a 34-year-old Canadian tourist wanted to enjoy a few days off before the arrival of their baby, booking a so-called ‘babymoon’ on Malta – but things...

Case Study: Redstar Aviation on a complicated repatriation case from Singapore to Fort Lauderdale

Some missions take you around the world; this one took the team of Redstar Aviation from the majestic skyscrapers in Singapore all the way to the endless beaches and palm...

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS...