Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

CASE STUDY: Returning a family home over Christmas

Redpoint Travel Protection describes how they helped a family whose trip to Vietnam was cut short to return to the US over the winter holiday period.

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

CASE STUDY: Transporting a three-year-old earthquake survivor

On 6 February, two devastating earthquakes struck the Turkish province of Kahramanmaraş and northwest Syria. One three-year-old boy and his family had travelled from Switzerland to visit relatives in Adana...

Establishing a provider network to support assistance services in a new region

Natalya Butakova, CEO at AP Companies, on what it takes to establish a new provider network in an unfamiliar country

Building a business in the West Balkans

Dr Ervin Kostakis, Chief Medical Officer for Albanian Intercare Services Group (Albintercare), explains how his firm provides assistance in the West Balkans