The ins and outs of funeral repats

Understanding the processes, challenges and protocols inherent in the funeral repatriation industry is key for those who partner with such companies in the global travel and medical assistance arena. Fiona...

Zika’s impact on tourism

Mark Gallivan, Lead Data Scientist at Metabiota, explores how analysis of social media can help to calculate the economic burden of disease outbreaks such as Zika.  

The booking process: engagement

Peter Honnor, Head of Strategy at experience design agency 383, shares his insights into how travel booking engines can improve their bottom line by engaging customers at the...

Funeral companies prep for Brexit

Sam Tester, Operations Manager at Homeland International, ponders how Brexit could impact the funeral and repatriation sector

How the customer experience influences the travel insurance market

Richard Coleman, European Director at Collinson, explains how customer experience can act as a differentiator

China: assistance challenges

Takaaki Chiyo of Emergency Assistance Japan looks at the challenges of language barriers in his line of work and explains how these can be overcome