How to optimise the insurance claims process

Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey

The price of fraudulent Covid insurance claims

Global health insurance provider William Russell has uncovered over US$100,000 of fraudulent claims that occured as a direct result of the coronavirus pandemic. International Claims Manager Qian Huang and Head...

Retaining customers through transparency and realistic commitments

Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments

Interview: Elena Edwards, CEO of Allianz Partners USA

Elena Edwards, CEO of Allianz Partners USA, told Mandy Langfield about regulatory change, enhancing engagement with customers and employees through technology

Interview: Dr Anton Decker - Mayo Clinic International

ITIJ spoke to Dr Anton Decker, President of Mayo Clinic International, about how the company adapted to the pandemic and adopted new digital solutions

Interview: Cory Sobczyk, VP of Business Development, Arch RoamRight Travel

Cory Sobczyk, Vice President of Business Development, Arch RoamRight Travel, tells Mandy Landfield spoke how travel insurers can use data to address issues before they become problems