Building an ecosystem of excellence

While customer service is everything, its effectiveness comprises many different parts, as Sheldon Kenton of Global Benefits Group explains

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

Interview: Dr Shoba Subramanian of UnitedHealthcare Global

Ensuring quality of care is critical: Dr Shoba Subramanian of UnitedHealthcare Global can offer a unique insight into global medical treatment, assistance providing and future trends

Interview: Dr Juliane Kause of Everbridge

Dr Juliane Kause, Chief Medical Officer at Everbridge talks about duty of care, business travel assistance and patchy public health information

Interview: Shannon Lofdahl of Travelex

Empowered to deliver and innovate: As Travelex CEO, with 26 years of travel insurance experience, Shannon Lofdahl understands better than most what makes our industry tick