Industry Voice: Navigating the evolution of travel insurance with data

Mark Carney, President and CEO of WorldTrips, shares his insights on how the US travel insurance company is utilising data to make informed decisions about products

Industry Voice: Powering customer centricity through data analytics

Jason Keck, Co-Founder and CEO of Broker Buddha, on leveraging customer databases, artificial intelligence algorithms, and driving customer satisfaction

Interview: Ayano Fukui, Japan Network Manager at Europ Assistance

Ayano Fukui, Japan Network Manager at Europ Assistance speaks to Michelle Royle about the hurdles of the Japanese healthcare system, and vital partnerships for the business

Interview: Juan Peña Núñez, Senior Development Underwriter A&H Global Accounts at Zurich

Juan Peña Núñez, Senior Development Underwriter A&H Global Accounts at Zurich, talks to Michelle Royle about PABT policies, customisation, and emerging trends

Interview: Karen Gorman, Healthcare Account Director at Blue Prism

Karen Gorman, Healthcare Account Director at SS&C Blue Prism, discusses with Chloe Fox the company’s role within the tech industry and how AI might impact healthcare plans in the future

Interview: Steve Thompson, Head of Accident and Health at Optio Group

Steve Thompson, Head of Accident and Health at Optio Group, discusses with Chloe Fox the industry changes over the past decade and the challenges of working across multiple international markets