Industry Voice: Powering customer centricity through data analytics

Jason Keck, Co-Founder and CEO of Broker Buddha, on leveraging customer databases, artificial intelligence algorithms, and driving customer satisfaction

Interview: Karen Gorman, Healthcare Account Director at Blue Prism

Karen Gorman, Healthcare Account Director at SS&C Blue Prism, discusses with Chloe Fox the company’s role within the tech industry and how AI might impact healthcare plans in the future

Telehealth: a cost-effective pathway to enhanced customer service and satisfaction

Gitte Bach, CEO of New Frontier Group, tells ITIJ about how telehealth quickly became a mainstream healthcare delivery option around the globe

From the NHS to the ISS – brain research project flies to space station aboard Axiom-2 Mission

Joint international effort leads ground-breaking, brain-monitoring project for astronaut health

The future of travel

Elliott Draga, Chief Commercial Officer at Nordic Insurance Software (NIS), speaks to ITIJ about digital marketplaces, and why the customer journey is so important

Travel risk: perception versus reality

Lloyd Figgins, CEO of the Travel Risk & Incident Prevention (TRIP) Group, talks to ITIJ about spurious media reporting, government responsibilities, and traveller awareness